BlackPods / WhitePods Troubleshooting

Troubleshooting

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PODS KEEP PAUSING CONTENT / DISCONNECTING

Note that this is not due to connection issues - it is due to the ear detection sensor. This can happen to many people just due to the natural shape of the ear canal. Because of this, the option to disable automatic ear detection is in place. Simply navigate to Settings > Bluetooth > BlackPods (or whatever you have named them) and turn off the toggle for automatic ear detection. Pausing while listening should now not occur at all. Once this setting has been disabled, it will carry over onto other devices.

It is also important to keep all sensors / ports / holes clean on your pods.

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PAIRING RESET
This reset will help if only one pod is working, and it starts glowing every time you start the case. It is very simple.

• Hold the back pairing button for 2-3 seconds while the pods are in the case.

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SOFT RESET

• Forget your device from Bluetooth settings, then turn off Bluetooth.

• Open the lid and hold the back button for a few seconds, until the light flashes, then close the lid.

• Wait a full minute, then turn on Bluetooth, open the lid and try to reconnect

• If it doesn't work, take the pods out and put them back in. Close the lid and wait for the light to turn off. Then open it and try again. It can take 3-4 SOFT RESETS to work. If it doesn't try a HARD RESET
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HARD RESET

• Forget your device from Bluetooth settings

• Leave the pods outside of the case for several hours to let the battery fully drain. Leave the case open. It's important to not have any residual charge left, so leave it out one full day or more

• Once it's drained, put the pods back in the case and charge the case for a while

• Then, do a SOFT RESET. It can take 3-4 SOFT RESETS to work

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L/R IMBALANCE FIX

Head to Settings > Accessibility on an iOS device. Alternatively on an Android device: <In the Settings app, select Accessibility from the list. On the Accessibility screen, scroll down to the Audio and On-Screen Text section.> Here, you can adjust the left/right volume balance. Move the slider until the audio seems to be calibrated right.

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Can't connect to MacOS:
Forget the Pods from your iPhone. (Seems to be an issue with iCloud Connect.) Try to connect it now with your Mac. (Optional) If you hear no sound playing from them when they’re connected, try to reset them.

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Audio doesn't play while Apple Watch is connected - common "WatchOS 7 / iOS 14 bug"
If you're running WatchOS 7 and / or iOS 14 you might experience issues with your Pods not connecting or freezing up your phone. This is not unique to BlackPods / WhitePods. This can be fixed in two ways:

1. Works for all types
• Power off your Apple Watch/Put it in flight mode/Turn off bluetooth on watch.
• Your AirPods should now function correctly.

2. Only works for BlackPods / WhitePods Pro

• With your AirPods Pro in your ears, go to Settings > Bluetooth on your iOS device.
• Tap the info button next to your Pods in the list of devices.
• Tap Ear Tip Fit Test.
• Tap Continue, then tap the Play button.
• Your Pods should now function correctly.

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