Shipping & Returns

 

TRUST POLICY

We understand that online orders can be scary. In order to build trust in both delivery time and online sales, we have implemented a 'Trust Policy'. Should you not receive your order within 10 working days from the day of collection, we will REFUND YOUR ENTIRE ORDER, and let you keep the item you ordered once it does arrive!

We do provide tracked shipping on all orders. Should the delivery occur after 10 working days through no fault of the courier (i.e. delivery was attempted), this policy does not apply.

This policy is valid as of the 17th of June 2020, and applies only to sales within South Africa. It is valid all year, with the exception of the Festive period from 20 December to 6 January - this period can bring unavoidable delays as the courier works with limited staff.

SHIPPING

All orders should arrive within 1-7 working days after placing the order. The order will be shipped via CourierIt, a premium courier service that delivers directly to your door. Orders to the value of R500 or more will receive free economy shipping (3-7 working day delivery). Orders below R500 will be subject to a small shipping charge which will vary depending on your shipping choice. After your order has been fulfilled you will receive tracking details to track your order as it makes its way to you.

Collections occur every day at around 1pm. Orders placed after the courier has made a collection will only be collected the following working day.

We ship directly to your home or business address. Due to courier limitations we cannot deliver to a PO box address.

WripWraps (PTY) LTD has a shipping hub based in Cape Town. All orders will ship from this address.

1-2 day express shipping is available to major centres ONLY (Cape Town, Johannesburg, Durban, Pretoria, Bloemfontein). This option will incur an extra fee. We reserve the right to downgrade shipping to economy if the shipping address given is not in a major centre. This fee is NOT refundable, so please select the correct one when checking out.

RETURNS

To qualify for a replacement or refund, the product you have ordered must qualify for a refund, and you must contact us and return the item/s within 30 days of receiving your order. No refund or partial refund will be considered after this amount of time. All returned items need to be returned to us in the original packaging, with all original contents still included.

Free returns can be claimed on items that have arrived in a totally unusable state. We will not offer returns for items damaged due to misuse or negligence. In order to assess the state of the item, please get in touch with us and include images of the item. Free returns are not given when a perfectly working product is sent back to us. All return items will be rigorously tested to confirm their working state - if no issues are found, shipping charges will be deducted from the refund amount (typically between R200-R300 in total depending on your location).

If you change your mind about your order (within 30 day window), shipping fees will be deducted from the refund amount. This is typically between R200 and R300 in total depending on your location (Cape Town Major Metro - R200, rest of SA R300). If your address is in a regional area, this amount may increase further, and will depend on the CourierIt rate provided to us.

Shipping fees are non-refundable. We can only offer refunds on the physical products contained in your order.

Vinyl skins do not qualify for refunds unless they arrive in an unusable / damaged state, but do qualify for a free replacement should you make an error in installation (replacement item free, but shipping will need to be covered). The reason that skins do not qualify for refunds is that no skin is physically stocked - we keep stock of the rolls of vinyl, and each skin is cut when an order is placed. This means that each skin is a custom item. By ordering skin products, you accept our T's and C's, you confirm that you understand the nature of the product, and accept that they do not qualify for refunds.

Should you have received the incorrect product and need to exchange the product for the correct one, you will not be billed any extra amount. We will handle the exchange and take on all costs involved in collecting the incorrect item, and shipping the new item. Note that the incorrect item needs to remain totally unsealed and in original condition for this to be valid.

Custom products / products with any custom element do not qualify for refunds or returns, unless the product arrives in an unusable state. This includes any vinyl skin product which has a custom cut / alteration requested by the customer, as well as products that did not exist on our website and require us to source a new cut file. BlackPods / WhitePods which are customised in any way (printing / engraving) also do not qualify.

WripWraps offers a 30 day "Goof" Policy, whereby if you made an irreversible error during the installation of your skin, you can claim a free replacement item. A shipping charge will still need to be paid.

Bundles of "unboxed" products do not qualify for returns.

Any item that is included as "free" in a promotion (e.g. buy 3 for 2), are not covered by a warranty.

Bulk orders of 10 units or more do not qualify for refunds.